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Playbooks

How to put an AI agent on a real task

Each playbook takes one job — matching invoices, comparing supplier quotes, answering an RFP — and sets out the inputs to supply, the instructions to give the agent, what the output looks like, and what a reviewer should check before anyone relies on it.

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24 playbooks
Finance

Match invoices against purchase orders

Compare invoice lines with purchase orders and goods receipts. Prepare a cited exception report for accounts payable to review.

Invoices, POs and receipts

Line-level exception report

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Procurement

Compare supplier quotations side by side

Turn supplier quotations into a comparable table of price, lead time, scope and missing terms, with references to each source.

RFQ and supplier quotations

Comparable terms and open questions

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Legal

Find contract renewals before notice is due

Extract renewal dates, notice periods and amendment references from agreements, then prepare a review queue for contract owners.

Agreements and amendments

Renewal and notice-date register

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Sales

Draft RFP responses from approved knowledge

Map RFP requirements to approved company documents, prepare cited response drafts and flag answers that need a subject-matter expert.

RFP and approved company documents

Cited draft with a review queue

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People

Answer employee policy questions with sources

Help employees find policy answers grounded in current handbooks, with the relevant source and a clear path to HR for exceptions.

Handbooks and an employee question

Policy answer with a source

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Security

Prepare security questionnaire responses

Draft security-review answers from approved policies and evidence. Flag missing proof, product-scope differences and claims requiring review.

Questionnaire, policies and evidence

Evidence-backed answer draft

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Support

Turn a support thread into a clear handoff

Summarize customer history, attempted fixes and unresolved questions into a source-backed escalation brief for the next support team.

Ticket history and approved knowledge

A concise escalation brief

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Operations

Turn mixed documents into structured data

Extract defined fields from PDFs and scans into a reviewable table, retaining source references and flags for missing or conflicting data.

PDFs, scans and a field definition

Structured rows with source references

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Finance

Review expense claims against your policy

Check submitted expense claims and their receipts against your travel and expense policy, and prepare a queue of claims that need a human decision.

Claims, receipts and the policy

Claims flagged against a rule

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Finance

Reconcile a supplier statement against your open items

Compare a supplier statement of account with your own open items and produce an explained list of differences for accounts payable to work through.

Supplier statement and your ledger extract

Explained differences list

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Finance

Gather the evidence behind month-end accruals

Assemble the supporting documents for each proposed accrual at period close, and show clearly which ones are not yet supported.

Accrual schedule and supporting documents

Accruals with evidence attached

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Procurement

Check a new supplier’s onboarding pack

Read the documents a new supplier submits, check the pack against your onboarding requirements and return a completeness report with the gaps named.

Supplier pack and your requirements

Completeness report with gaps

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Procurement

Triage incoming purchase requests

Classify each purchase request, check it against existing agreements and catalogue items, and return the requests that need a buyer rather than a rubber stamp.

Requests, agreements and catalogue

Routed requests with reasons

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Legal

Review an incoming contract against your standard positions

Compare a counterparty’s draft against your standard clause positions and return the deviations, each quoted from the draft with your fallback beside it.

Draft contract and your clause positions

Deviations with your fallback

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Legal

Triage inbound non-disclosure agreements

Read each inbound NDA, pull the terms your team decides on and route the ones that fall outside your standard so routine agreements stop queuing behind them.

Inbound NDAs and your standard terms

Intake register with routing

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Legal

Build a register of what a contract commits you to

Pull the reporting, service and payment obligations out of a signed contract into a dated register with an owner against each one.

Signed contracts and your owner list

Dated obligation register

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Sales

Prepare a renewal brief for an account

Pull contract terms, support history and approved account notes into one cited brief before a renewal conversation.

Contract, tickets and account notes

Cited renewal brief

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People

Check a new joiner’s onboarding paperwork

Check the documents a new joiner submits against your onboarding requirements and return the missing and expiring items before the start date.

Submitted documents and your checklist

Outstanding items before day one

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People

Find what a policy change affects

When a policy is updated, find the guidance, templates and answers that still describe the old rule, and list them for their owners.

Old and new policy, plus your guidance

Documents that contradict the change

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Security

Review a vendor’s security documentation

Read a vendor’s audit reports, test summaries and data terms against your own requirements, and return the gaps with the date of every piece of evidence.

Vendor evidence and your requirements

Gap list with evidence dates

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Security

Assemble evidence for a user access review

Pull together the account lists, approvals and leaver records a periodic access review needs, and show plainly which accounts have no approval behind them.

Account exports and approval records

Review pack with unexplained accounts

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Support

Draft a cited answer to a support ticket

Draft a reply to an incoming support ticket using only approved help content, with the source beside every claim and an honest gap where none exists.

Ticket and approved help content

Draft reply with sources

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Operations

Classify and route inbound documents

Sort an incoming document stream into your own types, split files that hold several documents and route each one to the team that handles it.

Mixed inbound documents

Typed and routed queue

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Operations

Review likely duplicate records

Surface likely duplicate records with the evidence for and against each pair, so a data owner can merge deliberately instead of trusting a similarity score.

Record extract and your merge rules

Candidate pairs with evidence

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Your knowledge. Your rules. Your infrastructure.

Make it work for your team.

Bring a task, a few representative documents and your deployment requirements. We’ll help map the configuration and the checks that make the result useful.

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