Last updated on July, 2022
When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
- Data Collection notice and purpose
- Data Use
- Accountability on Data Sharing through onward transfer
- Data Security
- International Visitors of our website and Cross Border Data Transfers
- Information Choices and Opt-Out
- Third Parties
- Children Under 16
- Data Retention practices
- Close or Delete Your Account or further pose a Question
- Contact and Enforcement; Communication
1. DATA COLLECTION
When you accept to use our Services, we automatically collect information about your device and how you use our Services. We also collect the Personal Information, to the extent there are any, contained in the content of your Zoom calls when you record a call using our Services, including that of third parties who are on the call. We collect information using cookies and similar technologies.
In the course of providing the Services to you, we may collect a variety of information from or about you or your devices from various sources, as described below:
A. Data you directly provide. You can choose to voluntarily provide us personal data by signing in to your account , in the context of registering, subscribing to online newsletters and making purchases or making calls to our Customer care centre. This data enables us to provide the services you have requested and may include your name, physical address, email address, phone number and professional status if required.
PROFILE INFORMATION: : You provide us with personal information when you connect our Services to your Zoom account. If you sign up for notifications or updates, or participate in our surveys, we may ask you for your name, email address, and job title or role.
COMMUNICATIONS: : If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.
ZOOM CALL RECORDINGS: If you use our Services to integrate with Zoom and subsequently record and transcribe your Zoom calls, we will receive the personal information contained in the content of those calls.
B. Data generated by your activity.
In order to ensure the effective functioning and security of our websites and to better understand visitor behavioural patterns, as you browse our websites we automatically collect:
- Log information such as the pages you visit, the time/date of your visit as well as your internet prototcol (IP) address.
- Device and software information such as your browser specifications and operating system.
DEVICE INFORMATION: We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version, application installations, and device identifiers.
USAGE INFORMATION: We collect information related to how you use the Services, including actions you take in your account, such as accessing and sharing files and reports. This helps us provide you with additional features, and to personalize, monitor and improve the Services. We also collect information from and about the devices you use to access the Services, such as IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
INFORMATION FROM COOKIES AND SIMILAR TECHNOLOGIES: We and third party partners collect information using cookies, pixel tags, or similar technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
ZOOM CALL INFORMATION: When you use our Service and integrate with Zoom to record calls, we receive information associated with those calls, such as the time of the call and the participants, Zoom identifiers, and email addresses. In addition to this, we also obtain the call audio, video, and speaker information. By using our Services to record Zoom calls, you understand that your call will be recorded, and you agree to allow us to analyze and/or record your call. Please note that the contents of the call subjective to what may have been discussed may also contain the personal information of third parties. Please make sure you have the necessary permissions from these third parties before sending information to us.
C. Information We Receive from Third Parties.
INFORMATION FROM THIRD PARTY SERVICES: When you link our Services to a third party service, such as Zoom or Google, we will receive information about you, including your name, email address, calendar and meeting information (such as meeting title, date, time, location, Zoom URL and attendees), profile information, and photo. Please note that Zoom and Google account linking are core to our Services and without them, you will not be able to successfully use our Services.
OTHER THIRD PARTIES: We may receive additional information about you, such as demographic data, from third parties such as data enrichment partners and combine it with other information we have about you.
Please note that personal information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies. Please see the “Third Parties” section below for more information.
Our data analytics tools and capabilities enable our enterprise customers to collect, store, analyze and share the contents of audio, video, image and text-based communications such as phone calls, video calls, emails, chats, webinars and meetings, along with associated data and documentation. These recordings and analysis thereof may also contain personal information, such as names, titles, and contact information. We may reproduce, analyze, summarize and disclose these files, recordings and any results of our Services with such customers and their relevant personnel and other team members, and customers may share this information with their personnel and others. You may choose to give us access to additional user contacts to make it easy for you to do things like share and collaborate, send messages, and invite others to use the Services. If you do, we may store those contacts within our systems for you to use.
2. DATA USE
We use the information we collect:
- To provide, maintain, improve, and enhance our Services;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- To facilitate the connection of third party services or applications, such as Zoom and Google Calendar. We use your calendar data to discover upcoming Zoom meetings. This allows us to display those meetings to you in Exemplary for call recording and annotation. This data is read-only. We will not modify your meetings or any other Google-hosted data;
- For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for any purpose;
- To facilitate transactions;
- To find and prevent fraud, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
- If you are in the European Economic Area or the UK, we only process your personal information required upon legal validity.
- We may use your personal information when you have given your consent to do so.
- We may use your personal information to perform our end of our contracts with you. For example, to provide you with the Services.
- We may use your personal information when we are legally required to. For example, to comply with tax and accounting obligations, or to comply with a court order or summons or subpoena.
- We may use your personal information when we, or a third party, have a legitimate interest in doing so. For example, we have a legitimate interest in understanding usage and improving the Services. We only rely on our or a third party’s legitimate interests to process personal information when these interests are not overridden by your rights and interests.
3. DATA SHARING
VENDORS AND SERVICE PROVIDERS: We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
THIRD PARTY APP INTEGRATIONS: When you connect a third party application such as Zoom to our Services, we may share information such as your call notes, links to video clips, or portions of the call transcript with that third party. Please note that you will not be able to successfully use our Services without connecting third party applications to our Services.
MARKETING: We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.
DISCLOSURES AS REQUIRED BY LAW
We may access, preserve and disclose your information to third parties if we determine that such disclosure is reasonably necessary to (a) comply with the law, law enforcement requirement ,legal process or court orders; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse or address security or technical issues relating to our Services or our users; or (d) protect your and our rights, enforce your and our rights and the rights, property and safety of our users and others.
For the avoidance of doubt, the disclosure of your information may occur if you blog any objectionable content on or through the Services.
4. DATA SECURITY
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information. We use reasonable safeguards to protect the information we collect, but we cannot guarantee the security of your information.
5. INTERNATIONAL VISITORS AND CROSS BORDER DATA TRANSFERS
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing.
Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
When we transfer your personal information outside of the European Economic Area, including to the U.S., we shall ensure that relevant safeguards are in place to afford adequate protection for your personal information in compliance with relevant data protection laws. Further details regarding the relevant safeguards can be obtained from us on request.
6. INFORMATION CHOICES AND OPT-OUT
MARKETING COMMUNICATIONS: You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
DO NOT TRACK: There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you are located in the EEA or in the UK, you also have the following additional rights in relation to your personal information that we hold:
You may request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, and exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an alleged incident took place.
You may withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time, and free of charge. We will apply your preferences going forward and this will not affect the legality of the processing already took place before you withdrew your consent.
Please note that, prior to any response to the exercise of such rights, we will require you to verify your identity. In addition, we shall inform you incase we have to refuse your request for valid legal reasons. For more information on your rights, please email email@example.com
You may unsubscribe from our marketing emails. We do not respond to Do Not Track signals. If you are located in the EEA or the UK, you may have additional rights concerning your personal information.
7. THIRD PARTIES
8. CHILDREN UNDER 16
If we become aware that a child under the age of 16 has provided us with personally identifiable information, we will delete such information from our files. Further, the Children’s Online Privacy Protection Act (“COPPA”) requires parental consent for collection of data from children younger than the age of 13 years old. For tips on protecting children's privacy online, generally, please view the U.S. Federal Trade Commission (“FTC”) website at ftc.gov/privacy/privacyinitiatives/childrens.html.
Our Services are not intended for children under 16.
9. DATA RETENTION
We only store your personal information for as long as necessary and we take measures to render the information irrecoverable once deleted.
10. CLOSE YOUR ACCOUNT OR POSE A QUESTION
You have the option to close your account and can contact us if you have any questions.
12. CONTACT INFORMATION
How to contact us or exercise your rights
Under our data protection , you have rights to access and rectify your personal data, as well as to object to its processing, request erasure, and obtain data portability in certain circumstances. To exercise these rights in connection with your use of this website please contact firstname.lastname@example.org
If you have further queries or complaints related to the processing of your personal data, please contact the Data Protection Officer (email@example.com). We will endeavor to respond to your query as soon as possible. This does not prejudice your right, if applicable, to bring your complaint to a supervisory authority in the EU or UK.